New York, NY 10036
Front of House Manager
Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking a Front of House Manager for our Frank Gehry-designed, 75,000 square foot center comprising three theaters, two rehearsal studios, a public lobby with a café and bookstore, and administrative offices. Founded in 1991, Signature Theatre Company exists to honor and celebrate the playwright, producing six to nine productions annually. In 2005, Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened the Pershing Square Signature Center.
The Front of House Manager serves as a Lobby Captain for the theatre’s public spaces, which connect the Center’s three theatres and features a café, bar and bookstore. This part time position reports to the Audience Services Manager and Senior Front of House Manager, and is an integral part of introducing and maintaining the culture of The Pershing Square Signature Center to Signature’s subscribers, general audiences and interested visitors.
The hours for this position include nights and weekends with some additional daytime attendance necessary for periodic meetings
Responsibilities and Duties
Monitoring lobby traffic and reporting and responding quickly to issues, inclusive but not limited to security, custodial, lighting, sound and space management
Overseeing the flow of the lobby, making sure guests are engaged and using facilities as they have been designed to be used
Ensuring the public space is welcoming to all visitors
Orchestrating the delivery of instructions and information to the public in a clear and friendly way
Responsible for the set-up, storage and care of front of house equipment for nightly performances, as well as events planned by Signature Theatre and rental clients
Working closely with House Managers to troubleshoot all ticket problems and patron complaints
Assisting with special projects as needed
Oversee front of house greeters
Scheduling volunteer ushers
Keep company informed of trends and tendencies of the crowds visiting the space
Way finding strategy and management
Thorough knowledge of Signature’s emergency preparedness and evacuation procedures as they relate to all persons within the venue
Qualifications and Requirements
Experience with or enthusiasm for interacting with the public
Exemplary customer service and communication skills
Abilities to creatively problem solve and anticipate needs
Experience with a performance venue, restaurant or large public retail space a plus
Positive outlook with a demonstrated ability to work effectively both formally and informally amongst a diversity of communities and cultures
Please email cover letter and resume with references to email@example.com. The subject of your email should read: FRONT OF HOUSE MANAGER. No phone calls please.
Signature Theatre is an Equal Opportunity/Affirmative Action Employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, protected veteran status, gender identity or expression, familial status, sexual orientation.
For more information on Signature Theatre and The Pershing Square Signature Center and our upcoming season please visit us www.signaturetheatre.org